Privacy Policy

Effective Date: June 18, 2026

At Mortgages by Caroline, your privacy is important. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, or use our mortgage services.

By using this website or submitting your information, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, complete a form, request mortgage information, or begin the mortgage application process.

This may include:

  • Your name
  • Phone number
  • Email address
  • Mailing address
  • Employment information
  • Income and financial information
  • Credit-related information
  • Mortgage needs, goals, and preferences
  • Property information
  • Any additional details you choose to provide

We may also collect limited technical information through the website, such as your IP address, browser type, pages visited, and general website usage data.

2. How We Use Your Information

We collect and use your personal information to:

  • Respond to your inquiries
  • Provide mortgage advice, options, and related services
  • Assist with mortgage applications, renewals, refinancing, pre-approvals, and related requests
  • Communicate with lenders, insurers, credit bureaus, and service providers as needed
  • Verify information provided during the mortgage process
  • Improve our website, services, and client experience
  • Meet legal, regulatory, and professional obligations

We only collect information that is reasonably necessary for the services being provided.

3. Consent

By contacting us, submitting a form, or providing your personal information, you consent to the collection, use, and disclosure of your information for the purposes outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal, regulatory, or contractual restrictions. Please note that withdrawing consent may limit our ability to provide mortgage services or complete your request.

4. Sharing Your Information

To provide mortgage services, we may share your personal information with trusted third parties where necessary, including:

  • Mortgage lenders
  • Mortgage insurers
  • Credit bureaus
  • Appraisers
  • Lawyers or legal professionals
  • Underwriters
  • Technology platforms or secure service providers
  • Regulatory bodies, when required by law

We do not sell your personal information.

5. Website Forms and Communications

When you submit information through this website, email, phone, or other communication channels, we use that information to respond to your request and provide relevant mortgage support.

If you choose to receive updates, newsletters, or promotional communications, you may unsubscribe or opt out at any time.

6. Cookies and Website Analytics

This website may use cookies, tracking tools, or analytics services to understand website traffic, improve performance, and enhance user experience.

Cookies are small files stored on your device. You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

7. Protecting Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.

This may include secure technology systems, password protection, restricted access, and administrative safeguards. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Retention of Information

We retain personal information only as long as necessary to provide services, meet legal or regulatory requirements, resolve disputes, and maintain appropriate business records.

When information is no longer required, we will securely delete, destroy, or anonymize it where appropriate.

9. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask that it be corrected if it is inaccurate or incomplete.

To make a request, please contact us using the contact information below.

10. Third-Party Links

This website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing any personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. Any updates will be posted on this page with a revised effective date.

12. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Mortgages by Caroline
Caroline Moore

Phone: 905-464-3679
Email: [email protected]

Office:
5038 Fairview Street
Burlington, Ontario
L7L 0B4